Responsible Gaming
Gaming Should Be Entertainment
At Spin Casino NZ, we believe that online gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable experience, it's important to understand that all casino games are games of chance with a built-in house edge. You should only gamble with money you can afford to lose.
Please gamble responsibly and within your means.
Age Verification
Online gambling in New Zealand is only available to individuals who are 18 years of age or older. By accessing Spin Casino NZ, you confirm that you are at least 18 years old and meet all legal requirements to participate in online gaming in your jurisdiction.
We take age verification seriously and reserve the right to request proof of identity and age at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behavior, you may be developing a gambling problem:
- Gambling with money intended for bills, rent, food, or other essential expenses
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to recover lost money
- Hiding your gambling activities from family, friends, or partners
- Lying about the amount of time or money spent gambling
- Experiencing mood swings related to gambling wins and losses
- Borrowing money to fund gambling
- Feeling anxious or irritable when unable to gamble
- Using gambling to escape problems or negative emotions
- Failed attempts to reduce or stop gambling
- Neglecting work, school, family, or other important responsibilities
If you recognize these signs, please reach out for help immediately.
Self-Help Tools & Safer Gaming Features
Spin Casino NZ provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a set time frame
- Session Time Limits: Set automatic reminders or session limits to control how long you play
- Reality Checks: Request pop-up reminders during play to check your time and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Cooling-Off Period: Take a break from gambling for a specified period
To activate any of these tools, please contact our Customer Support team or visit your account settings.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are trusted organizations in New Zealand and internationally:
New Zealand
- Problem Gambling Foundation (Aotearoa New Zealand): Free, confidential helpline and support services
- Phone: 0800 664 262 (24/7)
- Website: www.pgf.nz
- Gambling Harm Reduction Services: Support and counseling available through local health services
- Contact your local District Health Board for referrals
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): www.gamstop.co.uk – Multi-operator self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org
- Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de
If You Need Help
Please reach out today if you or someone you know is struggling with gambling:
- Contact the Problem Gambling Foundation at 0800 664 262 (available 24/7)
- Visit www.pgf.nz for online resources and counseling options
- Speak to your GP or local healthcare provider
- Use our self-exclusion tools to take a break from gaming
Seeking help is a sign of strength, not weakness. Support is always available, and recovery is possible.
Remember: Gambling should always be fun. If it stops being fun, it's time to seek help.
Contact Spin Casino NZ
For questions about responsible gaming tools or to discuss your gaming habits, please contact our Customer Support team at ralston2016.co.nz. Our team is here to help.